| Country or English region | North East |
| Type of council | Metropolitan District |
| Population | 200,214 |
| Households | 89,154 |
| Deprivation (England) | 42 |
| Likelihood of overall digital exclusion indicator* | 8 |
|
*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team ** data compiled by Likeaword *** data compiled by Jumoo |
|
| Website visits (Year to 31 July 2015**) | 2,337,844 |
| Web visits per household (Year to July 2015) | 26.22 |
| Responsive website | YES |
| Good practice cited in BC 2015-16 | YES |
| Schools applications % online (England) | 42 |
| @GMBCouncil | |
| Twitter followers (May 2016) | 13K |
| Website last redesigned*** | N/A |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
| Accessibility stage one test Access for people with disabilities - completed January 2018 |
Passed | N/A | N/A |
| Stage two testing is only carried out for Better Connected subscribers that have passed stage one | |||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Housing Find out out how to apply for housing - Completed 21/11/2016 |
3 star | 2.3 | 2.3 |
|
Social care Request social care assessment for older person - Completed 11/02/2017 |
3 star | 2.5 | 2.4 |
|
Social care Find local care support for an older person - Completed 06/03/2017 |
4 star | 2.4 | 2.7 |
|
Rubbish and recycling Order bulky waste collection - Completed 26/12/2016 |
2 star | 2.7 | 2.3 |
|
Tools for accessing content Navigation, Search, A-Z - Completed 03/05/2017 |
2 star | 2.9 | 2.9 |
|
Mobile test Assess website on a mobile - Completed 14/05/2017 |
3 star | 2.5 | 2.3 |
| Accessibility stage one test Access for people with disabilities - completed December 2016 |
Passed | N/A | N/A |
|
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
1 | 1.8 | 1.7 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Leisure facilities Find out about keeping fit |
4 star | 2.4 | 2.6 |
|
Parking Pay parking fine |
4 star | 2.9 | 2.9 |
|
Libraries Renew library book |
3 star | 2.3 | 2.1 |
|
Rubbish and recycling Report missed bin |
4 star | 2.6 | 2.2 |
|
Tools for accessing content Navigation, Search, A-Z |
4 star | 2.9 | 2.9 |
|
Mobile test Usability from mobile device |
4 star | 3.1 | 2.6 |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
1 | 1.6 | 1.6 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Highways Report street lighting failure |
Pass | 64% | 44% |
|
Libraries Find out how to borrow e-books |
Pass | 47% | 35% |
|
Planning and Building Control Find out about permitted development |
Fail | 47% | 47% |
|
Schools / youth Apply for free school meals |
Fail | 47% | 44% |
|
Parking Renew parking permit |
Fail | 17% | 38% |
|
Council business Find out about my councillor |
Pass | 39% | 46% |
|
Social care Find out about breaks for carers of adults |
Fail | 33% | 35% |
|
Council business Find out how to vote |
Pass | 56% | 50% |
|
Navigation Navigation |
Pass | 50% | 37% |
|
Search Search |
Pass | 72% | 72% |
|
A-Z A-Z |
Pass | 61% | 64% |
|
Tools for accessing content Overall |
Pass | 86% | 71% |
|
Mobile test Mobile |
Pass | 47% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
0 | 47% | 43% |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Libraries Renew library book |
Pass | 44% | 48% |
|
Highways Find roadworks in my area |
Pass | 38% | 41% |
|
Rubbish and recycling Report missed bins |
Pass | 44% | 57% |
|
Schools / youth Apply for primary school place |
Pass | 76% | 77% |
|
Planning and Building Control Find out planning decision |
Pass | 56% | 51% |
|
Social care Find out about care homes for elderly relatives |
Fail | 35% | 34% |
|
Registration services Register food business |
Pass | 82% | 64% |
|
Council business Find my councillor |
Fail | 62% | 62% |
|
Navigation Navigation for top tasks |
Fail | 42% | 33% |
|
Search Use of search |
Pass | 86% | 72% |
|
A-Z Use of A to Z list |
Pass | 64% | 60% |
|
Mobile test Mobile assessment |
Pass | 39% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
0 | 50% | 48% |
