| Country or English region | North West |
| Type of council | Shire District |
| Population | 52,564 |
| Households | 23,043 |
| Deprivation (England) | 197 |
| Likelihood of overall digital exclusion indicator* | 5 |
|
*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team ** data compiled by Likeaword *** data compiled by Jumoo |
|
| Website visits (Year to 31 July 2015**) | 563,659 |
| Web visits per household (Year to July 2015) | 24.46 |
| Responsive website | YES |
| Good practice cited in BC 2015-16 | YES |
| Schools applications % online (England) | N/A |
| @EdenCouncil | |
| Twitter followers (May 2016) | 6K |
| Website last redesigned*** | Jan-Mar 2017 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
| Accessibility stage one test Access for people with disabilities - completed January 2018 |
Passed | N/A | N/A |
| Stage two testing is only carried out for Better Connected subscribers that have passed stage one | |||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Business Apply for ‘temporary event notice' - Completed 16/03/2017 |
4 star | 2.5 | 2.5 |
|
Rubbish and recycling Order bulky waste collection - Completed 08/01/2017 |
2 star | 2.1 | 2.3 |
|
Planning and Building Control Apply for building control (England, Wales and Northern Ireland) - Completed 25/11/2016 |
4 star | 2.6 | 2.5 |
|
Council tax Apply for single person discount - Completed 28/02/2017 |
3 star | 2.8 | 2.7 |
|
Tools for accessing content Navigation, Search, A-Z - Completed 23/05/2017 |
3 star | 2.8 | 2.9 |
|
Mobile test Assess website on a mobile - Completed 21/04/2017 |
4 star | 2.2 | 2.3 |
| Accessibility stage one test Access for people with disabilities - completed December 2016 |
Passed | N/A | N/A |
|
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
2 | 1.6 | 1.7 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Planning and Building Control Object to a planning application |
4 star | 1.9 | 1.9 |
|
Rubbish and recycling Report missed bin |
4 star | 2.0 | 2.2 |
|
Council tax Pay Council Tax |
3 star | 2.4 | 2.5 |
|
Business Register a food business |
1 star | 1.7 | 1.7 |
|
Tools for accessing content Navigation, Search, A-Z |
4 star | 2.8 | 2.9 |
|
Mobile test Usability from mobile device |
4 star | 2.5 | 2.6 |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
2 | 1.6 | 1.6 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Rubbish and recycling Report missed bin |
Pass | 35% | 34% |
|
Leisure facilities Find out about keeping fit |
Pass | 27% | 27% |
|
Council tax Apply for council tax reduction |
Pass | 32% | 32% |
|
Planning and Building Control Find out about permitted development |
Pass | 49% | 47% |
|
Council business Find out about my councillor |
Pass | 48% | 46% |
|
Environmental health Report a bonfire problem |
Pass | 31% | 31% |
|
Council business Find out how to vote |
Pass | 53% | 50% |
|
Navigation Navigation |
Pass | 33% | 37% |
|
Search Search |
Pass | 68% | 72% |
|
A-Z A-Z |
Pass | 63% | 64% |
|
Tools for accessing content Overall |
Pass | 62% | 71% |
|
Mobile test Mobile |
Pass | 26% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
1 | 36% | 43% |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Environmental health Report fly-tipping |
Pass | 42% | 42% |
|
Leisure facilities Book football pitch |
Pass | 24% | 24% |
|
Rubbish and recycling Report missed bins |
Pass | 61% | 57% |
|
Planning and Building Control Find out planning decision |
Pass | 49% | 51% |
|
Council tax Apply for council tax reduction |
Pass | 48% | 48% |
|
Registration services Register food business |
Pass | 64% | 64% |
|
Council business Find my councillor |
Pass | 60% | 62% |
|
Navigation Navigation for top tasks |
Pass | 29% | 33% |
|
Search Use of search |
Pass | 67% | 72% |
|
A-Z Use of A to Z list |
Pass | 62% | 60% |
|
Mobile test Mobile assessment |
Pass | 29% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
1 | 42% | 48% |
