| Country or English region | Wales |
| Type of council | Welsh Unitary |
| Population | 115,228 |
| Households | 51,177 |
| Deprivation (England) | N/A |
| Likelihood of overall digital exclusion indicator* | 9 |
|
*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team ** data compiled by Likeaword *** data compiled by Jumoo |
|
| Website visits (Year to 31 July 2015**) | 1,346,898 |
| Web visits per household (Year to July 2015) | 26.32 |
| Responsive website | YES |
| Good practice cited in BC 2015-16 | N/A |
| Schools applications % online (England) | N/A |
| @ConwyCBC | |
| Twitter followers (May 2016) | 8K |
| Website last redesigned*** | Jan-Mar 2017 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
| Accessibility stage one test Access for people with disabilities - completed January 2018 |
Passed | N/A | N/A |
| Stage two testing is only carried out for Better Connected subscribers that have passed stage one | |||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Social care Request social care assessment for older person - Completed 31/01/2017 |
2 star | 2.3 | 2.4 |
|
Planning and Building Control Apply for building control (England, Wales and Northern Ireland) - Completed 15/11/2016 |
2 star | 1.7 | 2.5 |
|
Business Apply for ‘temporary event notice' - Completed 07/03/2017 |
3 star | 3.0 | 2.5 |
|
Rubbish and recycling Order bulky waste collection - Completed 06/01/2017 |
1 star | 2.6 | 2.3 |
|
Tools for accessing content Navigation, Search, A-Z - Completed 06/05/2017 |
3 star | 2.7 | 2.9 |
|
Mobile test Assess website on a mobile - Completed 07/05/2017 |
2 star | 2.2 | 2.3 |
| Accessibility stage one test Access for people with disabilities - completed December 2016 |
Failed | N/A | N/A |
| Accessibility stage two test | N/A | ||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Rubbish and recycling Report missed bin |
1 star | 2.2 | 2.2 |
|
Leisure facilities Find out about keeping fit |
3 star | 3.0 | 2.6 |
|
Planning and Building Control Object to a planning application |
2 star | 1.8 | 1.9 |
|
Libraries Renew library book |
1 star | 1.5 | 2.1 |
|
Tools for accessing content Navigation, Search, A-Z |
3 star | 2.8 | 2.9 |
|
Mobile test Usability from mobile device |
0 star | 2.5 | 2.6 |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
1 | 1.7 | 1.6 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Highways Report street lighting failure |
Pass | 23% | 44% |
|
Libraries Find out how to borrow e-books |
Fail | 9% | 35% |
|
Planning and Building Control Find out about permitted development |
Fail | 32% | 47% |
|
Schools / youth Apply for free school meals |
Fail | 45% | 44% |
|
Council business Find out about my councillor |
Fail | 23% | 46% |
|
Social care Apply for a blue badge |
Fail | 55% | 61% |
|
Social care Find out about breaks for carers of adults |
Fail | 23% | 35% |
|
Council business Find out how to vote |
Pass | 14% | 50% |
|
Navigation Navigation |
Fail | 41% | 37% |
|
Search Search |
Pass | 68% | 72% |
|
A-Z A-Z |
Pass | 41% | 64% |
|
Tools for accessing content Overall |
Fail | 59% | 71% |
|
Mobile test Mobile |
Fail | 18% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
0 | 41% | 43% |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Libraries Renew library book |
Pass | 68% | 48% |
|
Highways Find roadworks in my area |
Pass | 59% | 41% |
|
Rubbish and recycling Report missed bins |
Pass | 50% | 57% |
|
Schools / youth Apply for primary school place |
Fail | 73% | 77% |
|
Planning and Building Control Find out planning decision |
Pass | 59% | 51% |
|
Social care Find out about care homes for elderly relatives |
Fail | 14% | 34% |
|
Registration services Register food business |
Pass | 74% | 64% |
|
Council business Find my councillor |
Pass | 55% | 62% |
|
Navigation Navigation for top tasks |
Fail | 18% | 33% |
|
Search Use of search |
Pass | 55% | 72% |
|
A-Z Use of A to Z list |
Pass | 36% | 60% |
|
Mobile test Mobile assessment |
Fail | 23% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
0 | 50% | 48% |
