Find out about local archives - 2015
Family and local history are popular reasons for visiting councils websites (up to nearly 3% in 2014). Here we test how well they serve the needs of a first-time user of the local archive service.
Most councils in this small sample handle this task well, with 78% achieving our standard. Sometimes the information is a little fragmented and missing obvious details (eg copying facilities).
All county councils (27 councils in all). Note: this service is also provided by single-tier councils, but not tested in this survey in the interests of maintaining survey balance.
Primary route for this task
We assessed this task primarily using the search via Google.
- At least 7 questions from 11 answered 'Yes'
- Question Q70 must be answered 'Yes'
- Question Q79 must be 'No' (content must not be out of date)
- Promotion of task rated satisfactory or very good
- Customer journey rated satisfactory or very good
How effectively is this council promoting this as a task?
Overall, how do you rate the journey plus task completion?
- Very good
- No information
NB Question highlighted in green is an ‘essential question’ that must be answered correctly for the council to meet the standard for this task
|Percentage answered correctly|
|Questions to be answered 'Yes'|
|Q68 Does a Google search lead me to the task?||96%|
|Q69 Does the service landing page link me directly to this task?||85%|
|Q70 Is there a list of the different types of archives available?||89%|
|Q71 Can I see the location where the archives are held?||85%|
|Q72 Can I find out what copying facilities are available?||59%|
|Q73 Is guidance provided on how to reach the archives location by car and public transport?||63%|
|Q74 In the family history section, is there a link to the National Archives website?||52%|
|Q75 Is it clear how I might obtain assistance if required?||85%|
|Q76 Does the home page link me directly to the task?||81%|
|Q77 Does a site search for the task description return the correct result listed in the first five resu||96%|
|Q78 Is there an entry in the A to Z index?||63%|
|Out of date information, answered 'No'|
|Q79 Did you come across any out-of-date information about this task?||100%|
|How effectively is this council promoting this as a task?||Average score (0-3)|
|Q80 How effectively is this council promoting this as a task?(0=not found, 1=poor, 2=satisfactory, 3=ve||2.3|
|Overall, how do you rate the journey plus task completion?||Average score (0-3)|
|Q81 Overall, how do you rate the journey plus task completion?(0=not found, 1=poor, 2=satisfactory, 3=v||2.3|
Finding the task
- Find the task by entering ‘council name’ family history into Google (or other search engine).
- Provide a direct link from the family history, or libraries and archives, landing page to a brief service description that tells visitors of the facilities on offer from the local archives service.
- Remember that first-time visitors will need to have good information about public and private transport to the location.
- Be proactive in promoting the services on offer.
- Take visitors to the same page from any site search result or A to Z entry.
- In two-tier areas, signpost the task from the appropriate district council sites.
Completing the task
- Ensure that the information provided about the facilities is comprehensive (e.g. copying facilities, search services, document ordering, opening times).
- Provide links to online guidance and sources for those researching family history (e.g. National Archives website).
- Make a clear statement about whether the service is free. If not free, be clear about any charges.
- The site makes no mention of any charges, or whether the services are free.
- Far too much information about the facilities is contained in ‘pdfs’.
- Relevant information in libraries, archives and records offices pages is not linked together and so users may access only a portion of information and services provided, depending where they land.
I was surprised to find little explanation of the copying facilities, and sometimes family history information was not linked up with ordering copy certificates. I felt that councils could make it clearer how their own archives and collections fitted in with national sources and online sources and where someone carrying out research should start.
Sites that we recommend
Really wonderful set of pages for the Dorset History Centre. Very easy to read and navigate with lots of good advice and links.
Excellent service – clear, comprehensive information presented in a colourful and engaging way. There are always minor improvements that could be made to navigation – and navigation in through the A to Z and internal search – but excellent overall.