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Digital services

All visitors can access reports on ‘all council’ delivery of online services. Find out more about how Better connected tests, scores and ranks council performance

Services and tasks being tested in 2016-17

Timings below are the earliest that surveys will be carried out. Individual and ‘all council’ results for surveys will be published on this site 2-4 weeks after each service area survey is complete.

KEY CC = County Council, SD = Shire district, LB = London borough, MD = Metropolitan district, EU = English unitary, WU = Welsh unitary, SU = Scottish unitary, NI = Northern Ireland district

Council Tax

Apply for single person discount

(February/March) SD

Highways

Find out about roadworks (m)

(January/February) CC

Housing

Find out how to apply for housing

(November) MD

Leisure

Find out about childrens’ sports activities

(February/March) NI

Libraries

Sign up for e-resources

(December) CC

Parking

Apply for resident's parking permit (m)

(January/February) LB

Planning and building control

Apply for building control (England, Wales and Northern Ireland)

(November) SD,LB,EU,WU,NI

Planning and building control

Apply for building warrant (Scotland)

(November) SU

Rubbish & recycling

Order bulky waste collection (m)

(December/January) SD,MD,EU,WU,SU,NI

Social care

Find local care support for an older person

(January/February) CC,LB,MD,EU

Social care

Request care assessment for elderly relative

(January/February) CC,LB,EU,MD,WU,SU

Services and tasks tested in 2015/16

Timings below are the earliest that surveys will be carried out. Individual and ‘all council’ results for surveys will be published on this site 2-4 weeks after each service area survey is complete. This is a change from past practice, where whole sites were reviewed as a piece and all Better connected results were announced in one go on March 1. (Timings updated 25 November 2015)

KEY CC = County Council, SD = Shire district, LB = London borough, MD = Metropolitan district, EU = English unitary, WU = Welsh unitary, SU = Scottish unitary, NI = Northern Ireland district

Business

Register food business

March (SD, NI)

Council tax

Pay council tax

February (SD, LB, EU, SU)

Housing

Find out how to apply for housing

February (LB)

Leisure facilities

Find out about keeping fit

February (MD, WU, NI)

Libraries

Renew a library book

January (CC, MD, EU, WU)

Parking

Pay parking fine

October (LB, MD)

Planning

Object to a planning application

January (SD, EU, WU, SU, NI)

Rubbish and recycling

Find out opening times for council tip

December (CC)

Rubbish and recycling

Report missed bin

December (SD, LB, MD,EU, WU, SU, NI)

Schools/youth

Apply for secondary school place

November (CC)

Schools/youth

Apply for primary school place

November (SU)

Transport and buses

Apply for older person's bus pass

September (CC)

Services and tasks tested in 2014/15

Planning and Building Control

Find out about permitted development

Registration services

Find out how to register a death

Rubbish and recycling

Report missed bin (M)

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