Skip to main content
Socitm better connected logo

This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

The City of Edinburgh
www.edinburgh.gov.uk

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region Scotland
Type of council Scottish Unitary
Population 477,000
Households 227,222
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* N/A

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 6,381,711
Web visits per household (Year to July 2015) 28.09
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @Edinburgh_CC
Twitter followers (May 2016) 60K
Website last redesigned*** May 2014

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building warrant (Scotland) - Completed 20/11/2016
2 star 2.3 2.3
Social care
Request social care assessment for older person - Completed 25/02/2017
2 star 1.9 2.4
Rubbish and recycling
Order bulky waste collection - Completed 08/01/2017
3 star 2.6 2.3
Business
Apply for an 'Occasional Licence' - Completed 24/03/2017
1 star 2.7 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 06/05/2017
4 star 3.2 2.9
Mobile test
Assess website on a mobile - Completed 27/04/2017
4 star 2.8 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
4 star 2.1 1.9
Schools / youth
Apply for a primary school place
3 star 2.3 2.3
Rubbish and recycling
Report missed bin
2 star 2.2 2.2
Council tax
Pay Council Tax
4 star 2.8 2.5
Tools for accessing content
Navigation, Search, A-Z
4 star 3.1 2.9
Mobile test
Usability from mobile device
4 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.8 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Pass 75% 44%
Libraries
Find out how to borrow e-books
Pass 41% 35%
Planning and Building Control
Find out about permitted development
Pass 50% 47%
Schools / youth
Apply for free school meals
Pass 22% 44%
Council business
Find out about my councillor
Pass 50% 46%
Social care
Apply for a blue badge
Pass 53% 61%
Social care
Find out about breaks for carers of adults
Pass 28% 35%
Council business
Find out how to vote
Fail 22% 50%
Navigation
Navigation
Pass 44% 37%
Search
Search
Pass 72% 72%
A-Z
A-Z
Pass 69% 64%
Tools for accessing content
Overall
Pass 78% 71%
Mobile test
Mobile
Pass 53% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 69% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Pass 50% 48%
Highways
Find roadworks in my area
Pass 50% 41%
Rubbish and recycling
Report missed bins
Pass 70% 57%
Schools / youth
Apply for primary school place
Pass 75% 77%
Planning and Building Control
Find out planning decision
Pass 44% 51%
Social care
Find out about care homes for elderly relatives
Pass 44% 34%
Registration services
Register food business
Pass 38% 64%
Council business
Find my councillor
Pass 56% 62%
Navigation
Navigation for top tasks
Pass 47% 33%
Search
Use of search
Pass 78% 72%
A-Z
Use of A to Z list
Pass 63% 60%
Mobile test
Mobile assessment
Pass 56% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 70% 48%

 

 

Comments

Post a comment (Login required)

Local Government Association