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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region West Midlands
Type of council Shire District
Population 76,813
Households 31,617
Deprivation (England) 140
Likelihood of overall digital exclusion indicator* 5

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 384,362
Web visits per household (Year to July 2015) 12.16
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @tamworthcouncil
Twitter followers (May 2016) 5K
Website last redesigned*** N/A

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 18/11/2016
2 star 2.6 2.5
Council tax
Apply for single person discount - Completed 03/03/2017
1 star 2.8 2.7
Rubbish and recycling
Order bulky waste collection - Completed 06/01/2017
3 star 2.1 2.3
Business
Apply for ‘temporary event notice' - Completed 10/03/2017
4 star 2.5 2.5
Tools for accessing content
Navigation, Search, A-Z - Completed 04/05/2017
3 star 2.8 2.8
Mobile test
Assess website on a mobile - Completed 22/04/2017
4 star 2.2 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 1.6 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
1 star 1.9 1.9
Rubbish and recycling
Report missed bin
1 star 2.0 2.2
Council tax
Pay Council Tax
2 star 2.4 2.5
Business
Register a food business
3 star 1.7 1.7
Tools for accessing content
Navigation, Search, A-Z
4 star 2.8 2.9
Mobile test
Usability from mobile device
4 star 2.5 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.6 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Rubbish and recycling
Report missed bin
Fail 35% 34%
Leisure facilities
Find out about keeping fit
Fail 27% 27%
Council tax
Apply for council tax reduction
Fail 32% 32%
Planning and Building Control
Find out about permitted development
Fail 49% 47%
Council business
Find out about my councillor
Fail 48% 46%
Environmental health
Report a bonfire problem
Fail 31% 31%
Council business
Find out how to vote
Fail 53% 50%
Navigation
Navigation
Fail 33% 37%
Search
Search
Fail 68% 72%
A-Z
A-Z
Fail 63% 64%
Tools for accessing content
Overall
Fail 62% 71%
Mobile test
Mobile
Fail 26% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 36% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Environmental health
Report fly-tipping
Fail 42% 42%
Leisure facilities
Book football pitch
Fail 24% 24%
Rubbish and recycling
Report missed bins
Fail 61% 57%
Planning and Building Control
Find out planning decision
Fail 49% 51%
Council tax
Apply for council tax reduction
Fail 48% 48%
Registration services
Register food business
Pass 64% 64%
Council business
Find my councillor
Fail 60% 62%
Navigation
Navigation for top tasks
Fail 29% 33%
Search
Use of search
Fail 67% 72%
A-Z
Use of A to Z list
Pass 62% 60%
Mobile test
Mobile assessment
Fail 29% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 42% 48%

 

 

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