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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region South West
Type of council English Unitary
Population 202,566
Households 88,227
Deprivation (England) 224
Likelihood of overall digital exclusion indicator* 5

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: Doteveryone Digital Exclusion Heatmap

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 3,279,885
Web visits per household (Year to July 2015) 37.18
Responsive website YES
Mobile friendly site (Google) YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) 94.2
Twitter @NorthSomersetC
Twitter followers (May 2016) 7.5K
Website last redesigned*** Mar 2016

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.4 2.5
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 16/11/16
1 star 2.3 2.5
Rubbish and recycling
Order bulky waste collection - Completed 06/01/17
2 star 2.5 2.3
Social care
Request social care assessment for older person - Completed 13/02/17
3 star 2.6 2.4
Social care
Find local care support for an older person - Completed 23/02/17
3 star 2.8 2.6
Tools for accessing content
Navigation, Search, A-Z - Completed 24/04/17
3 star 3.2 2.8
Mobile Test
Assess website on a mobile - Completed 07/05/17
3 star 2.1 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 2 star 2.4 2.4
Planning and Building Control
Object to a planning application
2 star 2.1 1.9
Libraries
Renew library book
2 star 2 2.1
Rubbish and recycling
Report missed bin
1 star 2.3 2.2
Council tax
Pay Council Tax
1 star 2.6 2.5
Tools for accessing content
Navigation, Search, A-Z
4 star 3.2 2.9
Mobile test
Usability from mobile device
3 star 2.4 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 star 1.7 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 1 star 2.3 2.3
Highways
Report street lighting failure
Failed 30% 44%
Libraries
Find out how to borrow e-books
Failed 29% 35%
Planning and Building Control
Find out about permitted development
Passed 43% 47%
Schools / youth
Apply for free school meals
Failed 43% 44%
Council business
Find out about my councillor
Failed 45% 46%
Social care
Apply for a blue badge
Failed 61% 61%
Social care
Find out about breaks for carers of adults
Passed 41% 35%
Council business
Find out how to vote
Failed 55% 50%
Usability and other
Navigation Failed 34% 37%
Search Failed 73% 71%
A-Z Failed 70% 64%
Mobile Failed 36% 31%
Accessibility Passed 46% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 2
Services/tasks
Libraries
Renew library book
Fail
Highways
Find roadworks in my area
Fail
Rubbish and recycling
Report missed bins
Pass
Schools / youth
Apply for primary school place
Pass
Planning and Building Control
Find out planning decision
Pass
Social care
Find out about care homes for elderly relatives
Fail
Registration services
Register food business
Pass
Council business
Find my councillor
Fail
Usability and other
Navigation Fail
Search Pass
A-Z Fail
Mobile Fail
Accessibility Pass
Local Government Association

 

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