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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

PASS

About

Country or English region London
Type of council London Borough
Population 199,693
Households 78,757
Deprivation (England) 208
Likelihood of overall digital exclusion indicator* 1

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,600,820
Web visits per household (Year to July 2015) 33.02
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) 208
Twitter @merton_council
Twitter followers (May 2016) 8K
Website last redesigned*** Apr-Jun 2017

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Parking
Apply for resident parking permit - Completed 13/01/2017
3 star 2.8 2.8
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 23/11/2016
3 star 2.7 2.5
Social care
Request social care assessment for older person - Completed 06/03/2017
3 star 2.7 2.4
Social care
Find local care support for an older person - Completed 06/03/2017
3 star 2.9 2.6
Tools for accessing content
Navigation, Search, A-Z - Completed 30/04/2017
2 star 3.0 2.8
Mobile test
Assess website on a mobile - Completed 07/05/2017
3 star 2.5 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.9 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Council tax
Pay Council Tax
4 star 2.9 2.5
Housing
Apply for housing
3 star 2.6 2.6
Parking
Pay parking fine
3 star 2.9 2.9
Parking
Pay parking fine
3 star 2.9 2.9
Rubbish and recycling
Report missed bin
4 star 2.5 2.2
Tools for accessing content
Navigation, Search, A-Z
4 star 3.1 2.9
Mobile test
Usability from mobile device
4 star 2.7 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.6 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Pass 24% 44%
Libraries
Find out how to borrow e-books
Pass 33% 35%
Planning and Building Control
Find out about permitted development
Pass 48% 47%
Schools / youth
Apply for free school meals
Fail 42% 44%
Parking
Renew parking permit
Pass 61% 38%
Council business
Find out about my councillor
Fail 36% 46%
Social care
Find out about breaks for carers of adults
Fail 24% 35%
Council business
Find out how to vote
Pass 67% 50%
Navigation
Navigation
Fail 30% 37%
Search
Search
Pass 88% 72%
A-Z
A-Z
Pass 64% 64%
Tools for accessing content
Overall
Pass 88% 71%
Mobile test
Mobile
Fail 18% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 45% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 30% 48%
Highways
Find roadworks in my area
Pass 15% 41%
Rubbish and recycling
Report missed bins
Pass 33% 57%
Schools / youth
Apply for primary school place
Pass 70% 77%
Planning and Building Control
Find out planning decision
Pass 33% 51%
Social care
Find out about care homes for elderly relatives
Pass 15% 34%
Registration services
Register food business
Pass 45% 64%
Council business
Find my councillor
Pass 64% 62%
Navigation
Navigation for top tasks
Fail 36% 33%
Search
Use of search
Pass 70% 72%
A-Z
Use of A to Z list
Pass 52% 60%
Mobile test
Mobile assessment
Pass 15% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 46% 48%

 

 

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