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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

PASS

About

Country or English region London
Type of council London Borough
Population 246,270
Households 101,690
Deprivation (England) 1
Likelihood of overall digital exclusion indicator* 1

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: Doteveryone Digital Exclusion Heatmap

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 3,505,278
Web visits per household (Year to July 2015) 34.47
Responsive website YES
Mobile friendly site (Google) YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) 87.5
Twitter @hackneycouncil
Twitter followers (May 2016) 17.1K
Website last redesigned*** Apr 2016

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.8 2.5
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 23/11/16
2 star 2.7 2.5
Parking
Apply for resident parking permit - Completed 12/01/17
4 star 2.8 2.8
Social care
Request social care assessment for older person - Completed 09/03/17
3 star 2.7 2.4
Social care
Find local care support for an older person - Completed 03/03/17
2 star 2.9 2.6
Tools for accessing content
Navigation, Search, A-Z - Completed 24/04/17
3 star 3 2.8
Mobile Test
Assess website on a mobile - Completed 06/05/17
3 star 2.5 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Failed N/A N/A
Accessibility stage one test re-test
Access for people with disabilities - completed February 2017
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities - completed February/March 2017
2 1.9 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.9 2.4
Parking
Pay parking fine
3 star 2.9 2.9
Rubbish and recycling
Report missed bin
4 star 2.5 2.2
Council tax
Pay Council Tax
3 star 2.9 2.5
Housing
Apply for housing
3 star 2.6 2.6
Tools for accessing content
Navigation, Search, A-Z
2 star 3.1 2.9
Mobile test
Usability from mobile device
3 star 2.7 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 star 1.6 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 4 star 2.5 2.3
Highways
Report street lighting failure
Failed 24% 44%
Libraries
Find out how to borrow e-books
Passed 33% 35%
Planning and Building Control
Find out about permitted development
Passed 48% 47%
Schools / youth
Apply for free school meals
Passed 42% 44%
Parking
Renew parking permit
Passed 61% 38%
Council business
Find out about my councillor
Passed 36% 46%
Social care
Find out about breaks for carers of adults
Passed 24% 35%
Council business
Find out how to vote
Passed 67% 50%
Usability and other
Navigation Passed 30% 37%
Search Passed 88% 71%
A-Z Passed 64% 64%
Mobile Passed 18% 31%
Accessibility Passed 45% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 2
Services/tasks
Libraries
Renew library book
Fail
Highways
Find roadworks in my area
Pass
Rubbish and recycling
Report missed bins
Fail
Schools / youth
Apply for primary school place
Pass
Planning and Building Control
Find out planning decision
Fail
Social care
Find out about care homes for elderly relatives
Pass
Registration services
Register food business
Pass
Council business
Find my councillor
Pass
Usability and other
Navigation Fail
Search Pass
A-Z Fail
Mobile Pass
Accessibility Pass
Local Government Association

 

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