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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region Wales
Type of council Welsh Unitary
Population 121,874
Households 52,473
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* 8

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 1,182,572
Web visits per household (Year to July 2015) 22.54
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @CyngorGwynedd
Twitter followers (May 2016) 12K
Website last redesigned*** Jan 2015

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Social care
Request social care assessment for older person - Completed 15/02/2017
2 star 2.3 2.4
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 16/11/2016
2 star 1.7 2.5
Business
Apply for ‘temporary event notice' - Completed 08/03/2017
3 star 3.0 2.5
Rubbish and recycling
Order bulky waste collection - Completed 06/01/2017
2 star 2.6 2.3
Tools for accessing content
Navigation, Search, A-Z - Completed 05/05/2017
3 star 2.7 2.9
Mobile test
Assess website on a mobile - Completed 07/05/2017
2 star 2.2 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 1.4 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
3 star 1.8 1.9
Libraries
Renew library book
1 star 1.5 2.1
Rubbish and recycling
Report missed bin
2 star 2.2 2.2
Leisure facilities
Find out about keeping fit
4 star 3.0 2.6
Tools for accessing content
Navigation, Search, A-Z
4 star 2.8 2.9
Mobile test
Usability from mobile device
4 star 2.5 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.7 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Fail 23% 44%
Libraries
Find out how to borrow e-books
Fail 9% 35%
Planning and Building Control
Find out about permitted development
Fail 32% 47%
Schools / youth
Apply for free school meals
Pass 45% 44%
Council business
Find out about my councillor
Fail 23% 46%
Social care
Apply for a blue badge
Fail 55% 61%
Social care
Find out about breaks for carers of adults
Fail 23% 35%
Council business
Find out how to vote
Fail 14% 50%
Navigation
Navigation
Fail 41% 37%
Search
Search
Pass 68% 72%
A-Z
A-Z
Pass 41% 64%
Tools for accessing content
Overall
Fail 59% 71%
Mobile test
Mobile
Fail 18% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 41% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 68% 48%
Highways
Find roadworks in my area
Fail 59% 41%
Rubbish and recycling
Report missed bins
Fail 50% 57%
Schools / youth
Apply for primary school place
Pass 73% 77%
Planning and Building Control
Find out planning decision
Pass 59% 51%
Social care
Find out about care homes for elderly relatives
Fail 14% 34%
Registration services
Register food business
Pass 74% 64%
Council business
Find my councillor
Fail 55% 62%
Navigation
Navigation for top tasks
Fail 18% 33%
Search
Use of search
Pass 55% 72%
A-Z
Use of A to Z list
Pass 36% 60%
Mobile test
Mobile assessment
Fail 23% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 50% 48%

 

 

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