Skip to main content
Socitm better connected logo

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region South East
Type of council Shire District
Population 99,412
Households 45,012
Deprivation (England) 68
Likelihood of overall digital exclusion indicator* 5

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: Doteveryone Digital Exclusion Heatmap

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 622,881
Web visits per household (Year to July 2015) 13.84
Responsive website YES
Mobile friendly site (Google) YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @EastbourneBC
Twitter followers (May 2016) 6.3K
Website last redesigned*** N/A

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 2 star 2.5 2.5
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 22/11/16
2 star 2.6 2.5
Rubbish and recycling
Order bulky waste collection - Completed 08/01/17
2 star 2.1 2.3
Council tax
Apply for single person discount - Completed 27/02/17
1 star 2.7 2.7
Business
Apply for ‘temporary event notice' - Completed 14/03/17
2 star 2.5 2.5
Tools for accessing content
Navigation, Search, A-Z - Completed 03/05/17
3 star 2.8 2.8
Mobile Test
Assess website on a mobile - Completed 21/04/17
3 star 2.2 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Failed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.1 2.4
Planning and Building Control
Object to a planning application
3 star 1.9 1.9
Rubbish and recycling
Report missed bin
2 star 2 2.2
Council tax
Pay Council Tax
3 star 2.4 2.5
Business
Register a food business
3 star 1.7 1.7
Tools for accessing content
Navigation, Search, A-Z
4 star 2.8 2.9
Mobile test
Usability from mobile device
3 star 2.5 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 star 1.6 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 1 star 2.1 2.3
Rubbish and recycling
Report missed bin
Failed 35% 34%
Leisure facilities
Find out about keeping fit
Failed 27% 27%
Council tax
Apply for council tax reduction
Failed 32% 32%
Planning and Building Control
Find out about permitted development
Failed 49% 47%
Council business
Find out about my councillor
Failed 48% 46%
Environmental health
Report a bonfire problem
Failed 31% 31%
Council business
Find out how to vote
Passed 53% 50%
Usability and other
Navigation Failed 33% 37%
Search Passed 68% 71%
A-Z Passed 63% 64%
Mobile Failed 26% 31%
Accessibility Failed 36% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 3
Services/tasks
Environmental health
Report fly-tipping
Pass
Leisure facilities
Book football pitch
Pass
Rubbish and recycling
Report missed bins
Fail
Planning and Building Control
Find out planning decision
Pass
Council tax
Apply for council tax reduction
Fail
Registration services
Register food business
Pass
Council business
Find my councillor
Pass
Usability and other
Navigation Pass
Search Pass
A-Z Fail
Mobile Pass
Accessibility Fail
Local Government Association

 

Comments

Post a comment (Login required)