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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

Better connected 2016-17:

Mobile standard:

FAIL

Accessibility:

FAIL

About

Country or English region Scotland
Type of council Scottish Unitary
Population 123,000
Households 54,453
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* 9

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: Doteveryone Digital Exclusion Heatmap

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 777,269
Web visits per household (Year to July 2015) 14.27
Responsive website YES
Mobile friendly site (Google) YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) N/A
Twitter @EastAyrshire
Twitter followers (May 2016) 11.5K
Website last redesigned*** Oct 2014

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 2 star 2.6 2.5
Planning and Building Control
Apply for building warrant (Scotland) - Completed 20/11/16
2 star 2.3 2.3
Rubbish and recycling
Order bulky waste collection - Completed 07/01/17
2 star 2.6 2.3
Social care
Request social care assessment for older person - Completed 25/02/17
1 star 1.9 2.4
Business
Apply for an 'Occasional Licence' - Completed 23/03/17
1 star 2.7 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 05/05/17
1 star 3.2 2.8
Mobile Test
Assess website on a mobile - Completed 27/04/17
2 star 2.8 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.6 2.4
Planning and Building Control
Object to a planning application
1 star 2.1 1.9
Schools / youth
Apply for a primary school place
3 star 2.3 2.3
Rubbish and recycling
Report missed bin
3 star 2.2 2.2
Council tax
Pay Council Tax
2 star 2.8 2.5
Tools for accessing content
Navigation, Search, A-Z
2 star 3.1 2.9
Mobile test
Usability from mobile device
3 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 star 1.8 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 1 star 2.4 2.3
Highways
Report street lighting failure
Passed 75% 44%
Libraries
Find out how to borrow e-books
Failed 41% 35%
Planning and Building Control
Find out about permitted development
Failed 50% 47%
Schools / youth
Apply for free school meals
Failed 22% 44%
Council business
Find out about my councillor
Failed 50% 46%
Social care
Apply for a blue badge
Failed 53% 61%
Social care
Find out about breaks for carers of adults
Failed 28% 35%
Council business
Find out how to vote
Failed 22% 50%
Usability and other
Navigation Failed 44% 37%
Search Failed 72% 71%
A-Z Passed 69% 64%
Mobile Failed 53% 31%
Accessibility Passed 69% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 2
Services/tasks
Libraries
Renew library book
Pass
Libraries
Renew library book
Fail
Highways
Find roadworks in my area
Fail
Schools / youth
Apply for primary school place
Pass
Planning and Building Control
Find out planning decision
Fail
Social care
Find out about care homes for elderly relatives
Fail
Registration services
Register food business
Pass
Council business
Find my councillor
Fail
Usability and other
Navigation Fail
Search Fail
A-Z Fail
Mobile Fail
Accessibility Pass
Local Government Association

 

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