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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

City of Stoke-on-Trent
www.stoke.gov.uk

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region West Midlands
Type of council English Unitary
Population 249,008
Households 107,575
Deprivation (England) 18
Likelihood of overall digital exclusion indicator* N/A

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,320,737
Web visits per household (Year to July 2015) 21.57
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 18
Twitter @SoTCityCouncil
Twitter followers (May 2016) 19K
Website last redesigned***

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland)
2 star 2.3 2.5
Rubbish and recycling
Order bulky waste collection
1 star 2.5 2.3
Social care
Request social care assessment for older person
3 star 2.6 2.4
Social care
Find local care support for an older person
3 star 2.8 2.6
Mobile test
Assess website on a mobile
3 star 2.1 2.3
Tools for accessing content
Navigation, Search, A-Z
3 star 3.2 2.8

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
1 star 2.1 1.9
Libraries
Renew library book
1 star 2.0 2.1
Rubbish and recycling
Report missed bin
1 star 2.3 2.2
Council tax
Pay Council Tax
3 star 2.6 2.5
Accessibility
Access for people with disabilities
2 star 1.7 1.6
Tools for accessing content
Navigation, Search, A-Z
3 star 3.2 2.9
Mobile test
Usability from mobile device
0 star 2.4 2.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)

 

Better Connected 2013 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)

 

Better Connected 2012 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)

 

Better Connected 2011 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)

 

Local Government Association