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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region Scotland
Type of council Scottish Unitary
Population 223,000
Households 105,047
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* 1

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 4,221,754
Web visits per household (Year to July 2015) 40.19
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @AberdeenCC
Twitter followers (May 2016) 22K
Website last redesigned*** N/A

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building warrant (Scotland) - Completed 19/11/2016
1 star 2.3 2.3
Social care
Request social care assessment for older person - Completed 06/05/2017
2 star 1.9 2.4
Rubbish and recycling
Order bulky waste collection - Completed 07/01/2017
3 star 2.6 2.3
Business
Apply for an 'Occasional Licence' - Completed 23/03/2017
2 star 2.7 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 05/05/2017
2 star 3.2 2.8
Mobile test
Assess website on a mobile - Completed 26/04/2017
3 star 2.8 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Failed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
3 star 2.1 1.9
Schools / youth
Apply for a primary school place
2 star 2.3 2.3
Rubbish and recycling
Report missed bin
2 star 2.2 2.2
Council tax
Pay Council Tax
3 star 2.8 2.5
Tools for accessing content
Navigation, Search, A-Z
4 star 3.1 2.9
Mobile test
Usability from mobile device
4 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.8 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Pass 75% 44%
Libraries
Find out how to borrow e-books
Fail 41% 35%
Planning and Building Control
Find out about permitted development
Fail 50% 47%
Schools / youth
Apply for free school meals
Fail 22% 44%
Council business
Find out about my councillor
Pass 50% 46%
Social care
Apply for a blue badge
Fail 53% 61%
Social care
Find out about breaks for carers of adults
Fail 28% 35%
Council business
Find out how to vote
Fail 22% 50%
Navigation
Navigation
Fail 44% 37%
Search
Search
Fail 72% 72%
A-Z
A-Z
Pass 69% 64%
Tools for accessing content
Overall
Pass 78% 71%
Mobile test
Mobile
Pass 53% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 69% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Pass 50% 48%
Highways
Find roadworks in my area
Pass 50% 41%
Rubbish and recycling
Report missed bins
Pass 70% 57%
Schools / youth
Apply for primary school place
Pass 75% 77%
Planning and Building Control
Find out planning decision
Pass 44% 51%
Social care
Find out about care homes for elderly relatives
Pass 44% 34%
Registration services
Register food business
Fail 38% 64%
Council business
Find my councillor
Pass 56% 62%
Navigation
Navigation for top tasks
Fail 47% 33%
Search
Use of search
Pass 78% 72%
A-Z
Use of A to Z list
Pass 63% 60%
Mobile test
Mobile assessment
Pass 56% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
1 70% 48%

 

 

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