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Latest survey results

54%

of all 416 council websites provide a good or very good service.

This is the final result from Better Connected 2016-17, which has carried out more than 3000 separate surveys on performance in four service based tasks (eg order a bulky waste collection), how usable sites are when accessed from mobile devices, the quality of search, navigation and A-Z functions, and how accessible sites are to people with disabilities.

Headline results for all 416 UK councils are free-to-view on this site, with further pages carrying detailed results available for councils that subscribe to Better Connected. Commentary on councils' overall performance will be published shortly.

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Upcoming surveys

Full results for individual councils in 2016-17, including overall star rankings are now available on this site.

Go to individual council pages via the council index page. Commentary on the performance of councils generally in the 2016-17 survey is also availalble.

Comprehensive feedback was presented as part of the Connected Local Government Live event in Birmingham on 28/29 June 2017. Slides from this event can be found on Slideshare

The Better Connected Awards for high performing councils in a range of categories were presented. Further details are available on this site.

The 2017-18 feedback event will be held on 27 June 2018, in Birmingham.

The 2017-18 round of surveys will run November to April, with results reported in May 2018.

 

 

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