Latest survey results
of all 416 council websites provide a good or very good service.
This is the final result from Better Connected 2016-17, which has carried out more than 3000 separate surveys on performance in four service based tasks (eg order a bulky waste collection), how usable sites are when accessed from mobile devices, the quality of search, navigation and A-Z functions, and how accessible sites are to people with disabilities.
Headline results for all 416 UK councils are free-to-view on this site, with further pages carrying detailed results available for councils that subscribe to Better Connected. Commentary on councils' overall performance will be published shortly.
Full results for individual councils in 2016-17, including overall star rankings are now available on this site.
Go to individual council pages via the council index page. Commentary on the performance of councils generally in the 2016-17 survey is also availalble.
Comprehensive feedback was presented as part of the Connected Local Government Live event in Birmingham on 28/29 June 2017. Slides from this event can be found on Slideshare.
The Better Connected Awards for high performing councils in a range of categories were presented. Further details are available on this site.
The 2017-18 feedback event will be held on 27 June 2018, in Birmingham.
The 2017-18 round of surveys will run November to April, with results reported in May 2018.
View more results